The Opportunity:
Teladoc Health is the world's only integrated virtual care system for delivering, enabling and empowering whole-person healthcare from wellness and prevention to acute care and further complex healthcare needs. We are committed to a culture that embraces individuality while also accelerating the adoption of virtual care, making high-quality healthcare a reality, with our global coverage spanning across 150+ countries.
The Physician Case Manager (PCM) plays a vital role in remotely coordinating and managing the medical care of patients. This position requires utilizing telecommunication technology to provide virtual consultations, collaborate with healthcare teams and ensure seamless delivery of patient-centered care. The Physician Case Manager serves as a liaison between patients, providers and other stakeholders, ensuring effective communication, care coordination and optimal health outcome.
Role and Responsibilities:
- Manage and follow up cases referred by Teladoc Health.
- Serve as the primary point of contact for patients, healthcare providers and other involved parties, ensuring effective communication and coordination.
- Call patients and collect full medical records from them. Whilst conduct understand their medical status and enquiries.
- Conduct comprehensive assessments of patients medical conditions, symptoms and treatment history and other medical records/documents as required to be reviewed by Medical Experts.
- Collaborate with patients to develop personalized care plans, considering their unique needs, preferences and available resources.
- Complete clinical case summaries as per Teladoc standard. Explain Expert's Opinion Report to the patient.
- Continuously monitor and evaluate patients progress, adjusting care plans as necessary and providing appropriate medical guidance and education.
- Fulfil the above task requirements with standard turnaround time as per work flow.
- Cooperate with Medical Director and Care Coordinator in quality and service improvement initiatives.
- Deliver remote advisory service as requested and committed by Teladoc Health, including but not limited to Expert Medical Opinion (EMO), Health Advisory, Chronic Disease Care, Coaching/Education and Referral.
Skill Requirements/Preferences:
Professional Experience:
- Medical Degree from an accredited university/institution.
- Registered with the Taiwan Medical Accreditation Council with good practicing record.
- Clinically active currently.
Languages:
- Proficient in English and Mandarin Chinese.
Computer Skills:
- Proficiency in utilizing telecommunication technology and telemedicine platforms for virtual patient consultations.
Others:
- Excellent communication and interpersonal skills to establish rapport with patients and effectively collaborate with remote healthcare teams.
- Commitment to staying updated and telemedicine advancements, industry standards and professional development opportunities.
