Responsibilities
1. Responsible for the corresponding product service experience related links, including creation, user experience, commercialization behavior and other service links. Have a deep understanding and judgment of the service and experience of Internet products. 2. Based on experience target management, insight into business and user pain points, through product iteration and service process optimization, around reducing the manual request rate, improving the intelligent + manual solution rate and service satisfaction as the work goal, quickly sort out and locate key issues, propose solutions and follow up implementation 3. Resource coordination and docking, assisting all parties in supporting business issues with resources, quickly solving business operation bottlenecks and pain points, and establishing good partnerships and collaboration mechanisms with all parties 4. Collaborative service team building to continuously improve service levels.
Qualifications
1. Bachelor degree or above, with experience in customer experience operation or service operation management preferred 2. Proficient in strategic thinking, good written expression skills, good at data analysis (such as SQL), target decomposition and implementation 3. Able to deliver stably in a large number of users and fast-paced scenarios, with good communication and collaboration awareness, able to effectively promote cross-team cooperation, with complex or diversified business experience preferred 4. Possess strong curiosity, empathy, self-motivation, and good user awareness.
