Product Manager, Debit Card

Job Description:

• Execute & manage end to end debit card onboarding, servicing & usage journey / processes for 3 segment based Debit Card types Mass, Treasures & TPC Debit Cards
• Debit card onboarding journey including both branch & digital online application journey
• Debit card function activation journey namely for ATM, MasterCard spend, overseas withdrawal & MCA across branch & digital channels
• Debit card servicing / usage including Local & Overseas ATM PIN, Local & Overseas ATM withdrawals, MasterCard spend, earmarking & chargeback
• Enhancing debit card key indicators tracking onto control tower
• Optimize operation efficiency working with Branches, Card Ops, DigiBank, call center & BUC
• Subject Matter Expert for Debit Card BAU & Day 2 deliverable (MCA / Payment Control/ Fees & Charges) + re-carding working with MtJ squad member
• Day to day customer, operation & tech issues resolution for debit card onboarding, servicing & usage journeys
• Co-ordinate end to end journey improvement and other initiatives including BRD alignment with stakeholders
• UAT & PAT coordinator for debit card related project and enhancement.

Qualification

• More than 3 years working experience in Debit Card products; product/ acquisition management experience is preferred.
• Experience in Credit Card system integration or Re-carding exercise is a plus.
• Strong PC capability is a must, especially Excel & PPT skills
• Good number sensitive with analytic skills
• Good communication skills