Quality Control Specialist

We exist to wow our customers. We know were doing the right thing when we hear our customers say, How did we ever live without Coupang Born out of an obsession to make shopping, eating, and living easier than ever, were collectively disrupting the multi-trillion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Job titleQuality Control Specialist

What will you do

According to Coupang&aposs service standards, assist sellers in improving business operations and providing an excellent customer experience. The Quality Control Specialist will be responsible for implementing various operational indicators related to seller policy management, reviewing product compliance regulations, promoting internal process optimization, and supporting the implementation of new policies.

Key Responsibilities:

- Execute seller account suspensions and mediate communications according to seller policy standards.

- Review seller-listed products to ensure compliance with relevant regulations.

- Develop and implement operational plans from both customer and seller perspectives to enhance overall service experience.

- Plan standard operating procedures, propose internal process improvement suggestions, and enhance operational efficiency.

- Provide key insights through data processing and analysis to drive seller performance optimization.

Essential Qualifications:

- 1 years of relevant work experience.

- Proficient in MS Excel, MS Word, and PowerPoint.

- Detail-oriented and highly responsible.

- Excellent verbal and written communication skills, able to effectively collaborate with various departments.

- Able to adapt to new challenges and diverse tasks.

- Excellent problem-solving skills and continuous improvement of business processes.

- Proficient in intermediate to advanced English reading and writing skills; knowledge of Korean is aplus.

- Candidates with SQL data processing and analysis skills will be given priority.

- Relevant experience in e-commerce and online shopping services.

Recruitment Process:

- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer

- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider:

- This job posting may be closed prior to the stated end date for application if all openings are

filled.

- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application

process.

- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.