Quality Operation

1. Quality Strategy: Have the ability to build and maintain the quality system, continuously iterate and improve according to business needs, and ensure the confidence and efficiency of quality data 2. Quality Analysis: Data-driven analysis and drill-down attribution to discover experience problems, and drive the achievement of relevant indicators such as service satisfaction and resolution rate 3. Operational Feedback: Feedback to the business from multiple dimensions such as service standard formulation, SOP implementation, business processes, etc., find the best feasible solution and track user satisfaction improvement and value-added for the business.

1. More than 3 years of experience in the online customer service industry, with a mature service process operation and experience operation methodology, able to quickly build an efficient operation system suitable for business operations and continuously optimize 2. Excellent data analysis and ability to formulate strategies for complex problems, able to think strategically and effectively judge the effectiveness of solutions 3. Good use of resources, able to effectively coordinate with relevant parties to promote the resolution of complex problems and achieve established goals 4. Curious, familiar with the industry's advanced quality inspection tools and models, and able to conduct pilots based on business needs.