Administrative Services-B2
How We support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.
Benefits to eligible employees, include:
- Group Insurance Plan
- Annual Leave
- Labor Insurance
- National Health Insurance
- Employee Welfare Committee
- Employee Assistance Programme (EAP)
What this job involves
- Ensure compliance with FM management regulations and requirements, ensuring adherence to established guidelines and protocols.
- Responsible for overseeing the front office to maintain and ensure its overall upkeep, creating a welcoming and professional environment for visitors and employees.
- Serve as the primary point of contact for visitors, providing courteous and informative assistance while effectively coordinating with employees to enhance a seamless visitor experience.
- Handle incoming and outgoing calls including distribution of messages. Make sure to demonstrate professional and polite telephone etiquette.
- Ensure comprehensive management of incoming and outgoing express mails, and all items are signed for, and promptly distributed.
- Responsible for managing access cards for the office and building, ensuring proper distribution, monitoring, and maintenance to uphold a secure and controlled access environment.
- Responsible for helpdesk support and ticket management.
- Responsible for inventory management and tracker update for stationery, office/ pantry/ pandemic supplies, and cleaning consumables.
- Manage payment processing activities, ensuring accuracy and adherence to protocols.
- Contribute to the preparation of essential reports, including Attendance report, Monthly Management Reports, providing accurate and insightful information to support decision-making processes.
- Actively participate in emergency evacuation procedures, demonstrating proficiency in crisis management and contributing to the organization's overall business continuity efforts.
- Collaborate closely with the supervisor and offer proactive support in various tasks and responsibilities.
- Serve as a reliable backup to the supervisor, stepping in swiftly during emergencies or when additional assistance is required.
- Demonstrate versatility by willingly taking on ad-hoc assignments as assigned by the line manager or client, ensuring a flexible and responsive approach to meet evolving business needs.
Interested An ideal candidate would need to have the following qualifications
- Possess comprehensive experience in both Front Desk and Back Office processes.
- Showcasing strong administrative skills and a proven track record in efficient operations.
- A proficient command of written and spoken English is mandatory.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills.
- Multitasking and time-management skills, with the ability to prioritize tasks.
- Prior experience in driving continuous improvement initiatives is desirable.
- Colleague degree above; additional certification in Office Management is a plus.
If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we're honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together.
