KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems and an extensive parts network to ensure worldwide availability of parts.
Job Description
Description
- Maintains direct contact with customers before and/or after the sale.
- Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
- Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management.
- Observe and execute the service business processes and procedures, including maintaining accurate records of service activities, reports, and feedback, etc.
- Follow the defined SOX (Sarbanes-Oxley Act) business processes to collect the billable and contract revenues to achieve the quarterly and yearly targets.
- Reduce the billable collection cycle time to meet business goals and maintain and update the customer information and installed base in SAP CRM.
- Concentrate support and work commitment during peak activities, such as at the end of corporate fiscal periods.
- Provides administrative support to department managers and generate reports for management review.
Minimum Qualifications
- Bachelor's degree or equivalent experience in Business Administration, Management, or related field.
- Minimum 2 years of related working experience, including quotation, PO and revenue collection experiences.
- Experience with SAP/CRM system is a plus.
- Strong customer engagement skills via phone and email communications
- Good command of English and communication skills.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Advanced MS office Excel skills.
Minimum Qualifications
Bachelor's Level Degree and 2 years related work experience
