Our client is an edtech company founded in 2013 from the idea that through personalized education, we can transform students into the world's leaders of tomorrow. Since then, we have rapidly grown a mission-driven team who are dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students. Their tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, UK, and beyond.
Job Description
- Managing, contacting, and qualifying inbound warm/hot leads
- Making calls and responding to inquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within the company's Client Relations Management (CRM) system Salesforce
- Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
- Track the company's events and plan accordingly to reach out to the event lead
- Schedule meetings for the leads to meet with the company's Academic Advisors and Country Manager
- Planning and running local events to increase brand awareness.
- Establish, develop, and maintain positive and professional customer interactions and relationships/
- Continuously improving sales techniques, and processes and enhancing industry knowledge
- Engaging in outreach activities such as presenting at school talks, careers expos, and the company's seminars when required
- Attending industry events as required
- Collating fortnightly sales reports in an accurate and concise manner for management
Requirements:
- Proficient in Mandarin and English - Spoken/Written
- Experience in Customer Service, Customer Success
- Experience in university admissions (US & UK as priority) will be preferred but not required
- Excellent communication skills
- Excellent organization skills
- Professionalism, Time and Stress Management, Confidence, Positive attitude (patience, empathy), Willingness to learn and go the extra mile
- Experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms
