Senior Associate, MPO Customer Services, GC

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide - making the impossible happen every single day.

Job Responsibilities:

• Respond & handle the order requests via email or phone from marketplace partner and internal team timely to catch up the market need
• Primary liaison for Key Accounts. Resolves issues like price, discount, and delivery discrepancies. Maintains frequent communication with partners for prompt support
• Be the lead on managing all NSP returns in Taiwan, speed up the lead time and provide an efficient bridge between warehouse, customers, and cross functional teams
• Work closely with logistics and sales teams and provide expertise in order management and maintenance
• Effectively communicate with partners to assigned accounts to resolve issues and frequently connect with customers to provide prompt support for the customer needs. Maintain collaborative customer relationship
• Provide regularly provides reports on cancellations, order balance, shipment, order status, and returns to the SA team and partners
• Support for local consumer service. Acts as a key contact for consumer service in Taiwan, ensuring quality support
  
  

Requirements:

• Bachelor's degree with minimum 2 years solid experience in Customer Services / Order Management
• Able to handle customer enquiries independently
• Good telephone manner and communication skills
• Good interpersonal and communications skills in English and Mandarin
• Experience in SAP system and familiar with MS Excel
• Able to work in team-based environment, demonstrated multi-tasking abilities
• Immediate availability is preferable
  
  

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Whether it's transportation or financial health, we continually invest in our employees to help them achieve greatness - inside and outside of work. All who work here should be able to realize their full potential.