About FWD Group
FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.
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For more information about FWD Hong Kong, please visit.
PURPOSE
- Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target.
- Determine operational objectives by studying business functions gathering information evaluating output requirements and formats
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments
- Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
- Work with Group solution management and assist the solution design and requirement discussion
KEY ACCOUNTAIBILITIES
- Manage and lead up to medium scale project team, arrange project team resources assigned according to projects implementation plan
- As new product BA leader to coach junior BA on related BA work and share the best practice on work to follow.
- Translate user requirements to functional specs, lead the team members to formulate solution proposal for the functions and make sure the proposal meeting countries requirements
- Communicate with different levels of stakeholders and influence their buy-in on the best-fit solutions
- Carry out feasibility study of requirements and functional specs with users and other functional stakeholders
- Participate into the system design review and collaborate with the development team to prioritize the development tasks.
- Periodical review and evaluate the product design to improve reusability ratio for different BUs.
- To facilitate the discussion of requirement elicitation in complex program/project in complex organization to get consensus on the solution that maximize the benefit to achieve business goal.
- Build up a set of methodology to track daily, weekly, and monthly metrics and reports to improve the system performance.
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
- Build and develop an insurance functions COE to ensure a sustainable support to countries.
KEY PERFORMANCE INDICATORS
KPI to enable Polaris strategy:
- Execute the Polaris strategy by respective initiatives to facilitate the digital and cloud-enabled transformations
- Increase the reusability of business solution and source code in the transformation process
- Improve better service availability for 24 x 7 support
Business indicators:
- Continuously improve FWD insurance product design
- Continuously improve FWD assessment/STP solution design and delivery management
Technical indicators:
- IT Support Employees per End Users: Ratio support employees vs end-users
- Manage to meet the preset standard per the IT Service Level Agreement (SLA)
- Manage to build high reusability rules design
- Continuously improve FWD system design
- Understand the user's requirement
- Provide completed solution
- Deliver solutions and projects on time
EXTERNAL & INTERNAL CONTACTS
- GO solution team
- Local Market business user and project team
- GO transformation team
- CTC management team
- IT vendors
DECISION MAKING
- Recommendations on IT solutions, design & approach
- Define the business scope to fulfill the requirement
QUALIFICATIONS / EXPERIENCE
- Bachelor's / master's degree in computer science, computer engineering or equivalent experience.
- 8+ Insurance experience
- Experience on the insurance system and business analyst roles
- Ability to communicate and influence all levels
- Ability to transform customer requirements into technology requirements
KNOWLEDGE & TECHNICAL SKILLS
- Get familiar with agile SDLC environment.
- Excellent analytical and organization skills.
- Effective working in a team as well as working independently.
- Strong written and verbal communication skills.
- Ability to analyze issues, develop options, and solve problems, making architecturally sound decisions within the cost and risk parameters set by FWD.
- Developed written and verbal communication skills targeted at a diverse audience
NEED TO BE
- Customer Focus - Seek to understand the business needs and seek for regular response from the users
- People Management - Demonstrate awareness of own capabilities and development needs and support other's development by sharing own experience and expertise
- Strategic thinking - Understand how own work aligned with broader team and department objectives. Able to plan own work priorities to achieve team targets and work and resolve problem quickly
PURPOSE
. Be responsible for designing the insurance related system and functions, work together with project team on implementation and deployment to support FWD strategic target.
. Determine operational objectives by studying business functions gathering information evaluating output requirements and formats
. Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments
. Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
. Work with Group solution management and assist the solution design and requirement discussion
