Job Description
Our Market Intelligence Customer Success Management Specialist:
- Act as strategic partners to our clients
- Being an innovation agent. Drive changes for a faster reaction to changing market dynamics
- Become an expert in your market (industry, products, channels, etc.)
Responsibilities
- Develop fact-based consultations for complex key business questions
- Become a market expert in one or more industry domains
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services across countries and categories (whenever relevant)
- Work closely with clients to develop use cases demonstrating the value being provided
- Ensure effective and efficient client training and onboarding of new customers
- Inspire customers with the most relevant features/functionalities for their business needs
- Drive adoption (i.e. activation, reactivation, and engagement) of gfknewron within the client organization by demonstrating clear ROI to the client
- Drive gfknewron usage with senior stakeholders in the client organization (wherever relevant)
- Identify and build, new user base for GfK offerings
- Identify leads for cross-sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcomes and value
In other words, you will make a difference by being the face of our company and its digital solutions!
Qualifications
- Bachelor's or above degree
- Ideally at least 1-2 years of experience in consulting, market research, product management of durables or equivalent business units
- Good English language skills
- Strong presentation and communication skills, client-centric approach
- Proactive and consistent engagement with multi-disciplined teams
- Co-ordination and decision making of how to achieve client outcomes and organization goals
- Driving the delivery of results for clients & GfK across diverse cultures, mindsets, disciplines, and influences
- Passion, dedication, and commitment
- Creativity and the ability to address real-world business problems analytically
- Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
