Senior Manager, Customer Proposition

We are currently seeking a high caliber professional to join our department as Senior Manager, Customer Proposition.

Principal responsibilities:

• Oversee the strategic planning process and lead the discussions with key stakeholders, e.g. product and channel teams to come up with a consolidated customer growth strategic plan for senior management reporting
• Lead on the measurement, monitoring and communication of performance outcomes to stakeholders across departments and to the Senior Leadership Team
• Oversee the overall budget for the department and monitor the day-to-day accrual, payment and reconciliation work
• Lead on strategic projects to maximize business values from customer portfolio across segments
• Co-ordinate the control management work within department and ensure sub-teams to take respective actions in accordance to timeline
• Stay on top of compliance requirements in particular cross border related sales and marketing for banking segments, competition law, and fair value principle and take timely actions to mitigate relevant risk posing to the bank, where applicable
• Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies

Requirements:

University degree in Business Administration, Marketing OR other relevant qualifications Minimum of 8 years retail banking experience and familiar with business control and regulatory requirement A seasoned executive with leadership, excellent communication and influencing capability, and the ability to drive a diverse group including internal and external partners Be able to deliver new or refined compelling propositions quickly for new revenue stream Good interpersonal and problem solving skills and with great sense of ownership to drive new projects from ideation to implementation Proficiency in both English and Chinese Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery