Senior Market Manager, Taiwan

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

This role is a sales/account management role. Experience in OTA/ Hotel is highly preferred.

In this Role, you'll get to:

* Develop and lead a team of Market Managers and Market Executives; support the team to implement business strategies and gain a deep understanding of the client's needs and what they expect from Trip.com Group

* Provide constant feedback and support to your team members and to hold regular meetings, 1-on-1s, performance and appraisal reviews

* Accurately diagnose known and unknown partner business needs and you will collaborate with other teams like Marketing, Operations, Technology, Finance, Supply and Site Optimization

* Commercial strategic planning, based on Trip.com's Group big data, to maximize accommodation availability, pricing and content

* Conduct quarterly commercial plans and strategies for the teams, ensuring the target is delivered timely

* Constant feedback to HQ regarding to the market insights, competitor information, performance, system and product issues

* Serve as the lead point of contact for all key partners while building and nurturing trusted, long-lasting relationships

* Renegotiate and renew contracts with partners to develop mutually beneficial deals for both Trip.com group and the partner

What you'll Need to Succeed:

* Bachelor's degree or above, at least 8 years of experience in reputable companies (OTA, TMC, Hospitality, online e-Commerce, consulting Industry) with a proven track record

* Strong problem-solving skills with logical mindset

* Strong coaching, negotiation and influencing skills

* Highly collaborative style, with ability to navigate a complex and matrixed organizing to deliver the impact strong knowledge of the hospitality industry

* Result and Data driven with a strong analytical skill

* Hungry for success but humble

* Fluent in Excel, PowerPoint and any other related software to help day to day operations

* Fluent in written and spoken English & Mandarin

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!

References

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