Account Management:
- Serve as the main point of contact for clients, understanding their construction and operational needs, and aligning services to meet their expectations.
- Build and maintain strong relationships with clients to ensure client satisfaction and identify opportunities for additional service offerings.
- Build trusting relationships internally and promote and adhere to OneJLL principles
- Identify decision makers, influencers in the client organization and build healthy long term partnerships
- Work in conjunction with and support JLL to ensure continuous engagement and interaction with the client teams.
- Ensure a strategic business plan for the delivery of all the services across a multi-service line client portfolio and be responsible for the delivery of that plan as required.
Budgeting and Financial Management:
- Develop and manage regional account-related budgets, ensuring accurate forecasting and cost control measures.
- Monitor expenses, identify cost-saving opportunities, and implement strategies to optimize spending.
- Ensure all financial reports are accurate and timely as per the agreed timeline set out under the agreement. Ensure costs are managed within appropriate budgets.
Performance Reporting:
- Prepare regular performance reports, including key metrics, financial analysis, and updates for senior management and clients.
- Provide insights and recommendations for continuous improvement.
Solutions Management:
- Support and lead the Regional Data Centre Vertical and other work streams on opportunities and solutions for local / regional clients
- Drive account sales growth and ensure renewals of key account contracts
- Develop a thorough understanding of Work Dynamic's capabilities & licenses across APAC (high level for US & EMEA)
- Develop and manage pipeline of prospective new business with a 6 to 24 months view
- Prospect and engage with clients to position JLL for upcoming opportunities
- Collaborate internally with Accounts, PDS, IFM, Office Leasing Advisory (OLA), Consulting, Research & Technology to be able to build best solutions for clients using the full width and depth of the JLL platform
- Sales Governance: Adhere to agreed processes and protocols with respect to obtaining approvals on pricing and legal terms prior to client submissions
- Maintain accurate sales reporting information in OVal/Salesforce by following standard JLL sales and solutions processes
Tactical:
- Track and stay well versed with market/industry trends and technologies
- Participate in relevant events/organizations
Human Resource Management:
- Build and maintain a high performing and efficient team by identifying and promoting top talent.
- Be responsible for monitoring and managing the performance goals of the staff. Ensure each member of staff within the team has a personal development plan and it is reviewed as per firm's policies and timelines.
- Be responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL processes and procedures.
- Ensure robust succession planning for all critical roles in the region.
- Engage in the remuneration process at required intervals as dictated by the JLL business.
Project Management:
- Lead and oversee facility-related projects, such as renovations, expansions, and relocations.
- Coordinate with internal and external stakeholders to ensure projects are completed on time, within budget, and in accordance with quality standards.
Team Leadership:
- Lead and develop a team of project and technical professionals, providing coaching, guidance, and support to ensure high performance and a strong team culture.
- Foster teamwork and collaboration across departments and regions.
Health and Safety Compliance:
- Ensure that all facilities comply with relevant health and safety regulations and standards. Implement policies and procedures to mitigate risks and maintain a safe working environment for employees and visitors.
You will be able to demonstrate the following on a consistent basis:
- Client-focused with excellent, effective and persuasive communication skills
- Analyze risks and offer solutions and mitigating actions
- Actively collaborate and manage client stakeholders, contractors and other vendors
- Environmental, Sustainability and Health and Safety focused
- Continuous improvement mindset
Responsibilities:
- Provide advice, consultant, and be the authorized representative through site-enablement and pre-construction-related aspects of projects.
- Work with internal stakeholders, client teams and third-party consultants and contractors to administer the required works required for pre-construction on behalf of our client.
- Coordinate, clarify, and track design activities with Client and Client's third-party contractors.
- Experience of utilities applications process
- Strong leadership and people management capability - leading teams and vendors directly.
- Client-relationship management and with excellent communication skills to keep client, stakeholders and teams informed of program delivery progress, risks, scope changes etc.
- Responsible for leading and setting expectations with the client and project delivery teams.
- Be accountable for the management of project stakeholders, administration of the Client's needs, interdependencies, risk management, variations and issues for successful project delivery.
- Coordinate Value Engineering effort when required with all key stakeholders.
- Work with project teams addressing and resolving any design issues/changes to design drawings and provide input to any required changes in design and scope prior to start of construction.
- Support contract negotiation with Client's third party contractors, in alignment with Client's project manager (PM) and legal counsel
Education and experience:
- What we're looking for is a technical candidate with at least 15 years experience in the field. A post-graduate degree in engineering, construction, project / construction management also a big plus.
- You will be experienced in managing multiple parties, vendors, stakeholders and priorities with various milestones.
- Fluent in written and spoken English and Chinese
- You will be detailed orientated and organized in your approach to project management.
- Ability to think, analyse and problem solve in high pressure situations.
- Ability to multitask and prioritize tasks to complete within specified deadlines.
