Team Introduction
GoFreight is a cloud-based platform designed for the international freight forwarding and logistics industry. It automates workflows and centralizes all business operations and data, helping logistics companies digitize customer relationship management, marketing, accounting, freight management, and business analytics. With an intuitive interface and exceptional user experience, GoFreight has gained industry recognition and accelerated the digital transformation of the logistics sector. Our clients span over four continents and more than ten countries, with North America being our primary market. GoFreight has been featured on the LogTech Market Map 2021 by JOC and prominent logistics experts.
Responsibilities
- Provide online training for U.S. customers on system usage.
- Assist with onboarding new customers and explaining product operations.
- Clarify customer needs and resolve issues via email, phone, or online meetings.
- Become proficient in the product's features, functions, and common troubleshooting methods.
- Understand clients business logic and operational processes.
- Categorize and escalate customer issues to relevant departments.
- Cross-department collaboration, and efficiently manage and track customer inquiries.
Working Hours
- This is a night shift position working from home, aligned with Pacific Standard Time. The corresponding working hours in Taiwan are:
- Winter: 01:00 - 10:00 (or 04:00 - 13:00)
- Summer: 00:00 - 09:00 (or 03:00 - 12:00)
- Onboarding will take place in the Taipei office (Monday to Friday, 09:00 - 18:00). Upon successful completion, you will begin working from home and follow the working hours above.
- Since we serve U.S. clients, we follow the U.S. national holidays. However, the total number of holidays will follow the regulations of Taiwan. If U.S. holidays fall short of the Taiwan standard, additional days off will be provided.
Requirements and Qualifications
- Experience in customer service or relevant professions.
- Strong English and Chinese communication skills (spoken and written). We serve global clients, and English is the primary language.
- Commitment to improving workflows and working efficiently.
- High sense of responsibility and comfortable with pressure.
- Patient and detail oriented, capable of managing complex tasks.
- Strive for efficiency without relying too heavily on SOPs, providing customer support without relying on rigid, scripted, or inflexible processes.
- Comfortable working in ambiguous situations.
Technical Skills
- Familiarity with common technical issues in computer and network environments.
- Ability to troubleshoot and narrow down technical problems.
- Proficient in SaaS products such as Google Workspace, ZenDesk (or Salesforce/Intercom), and HubSpot.
Preferred (at least two of the following)
- 2-year experience in freight forwarding.
- B2B software account management experience.
- Technical documentation in both Chinese and English.
- Basic understanding of software or full-stack web development.
- Familiarity with U.S. accounting practices is a plus.
To Apply
- To ensure your application is received, please submit your resume through Teamdoor. We are unable to process applications submitted through other channels.
- Due to the high volume of applications we receive, if you do not hear from us within two weeks, it means that we are unable to proceed with your application at this time. We encourage you to explore future opportunities with us.
Equal Opportunity Employer
- GoFreight is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or any other protected status.
- We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.
Benefits
Shared Happiness
- Unlimited snacks and beverages.
- Freshly brewed coffee and capsule coffee machines.
- Weekly fresh fruit and pop-up afternoon tea to keep you energized.
- Regular team-building activities, outings, and dinners to foster team bonding.
- On-site professional massage service to help you relax and recharge.
Personal Growth
- Subsidies for workshops, seminars, online courses, and books, with study leave provided for refresher course days.
Work-Life Harmony
- Promotes a culture of autonomy and efficiency.
- Two days off per week and no work required for bridge holiday.
- Comprehensive group insurance fully covered by the company.
Shaping the Future
- Flat organizational structure and transparent company culture, with quarterly All Hands Meetings to involve everyone in key decisions.
- Annual reviews of company performance goals and individual assessments, with bonus incentives to boost team morale.
- A young and dynamic Taiwan startup working together to create world-class products.
Salary
NTD 60,000 100,000 (or USD 1,800 3,100) per month (depending on skills and experience), with night shift allowance included.
