Service Operation - Business Analysis

1. Extract the common pain points of users, abstract the standards of good service, and improve the service solution rate and service temperature 2. Promote the implementation of service solutions: conduct in-depth research around user problems, analyze and sort out ideas, design effective improvement plans, and link relevant collaborators such as products, strategies, service resources, and service delivery to ensure the implementation of service solutions 3. In-depth research on the service strategies of benchmark companies, gain insight into new models, conduct feasibility analysis, and promote business to learn from each other's strengths and overcome weaknesses 4. Analyze user pain points based on scenarios that are not solved according to user evaluation, discover problems in the service process, propose effective solutions, establish relevant service process indicators to measure service levels, and guide service operation directions.

1. Bachelor degree or above, with relevant work experience in service solutions, standard design/service experience operations, consulting or Internet strategy background is preferred 2. Structured analysis and innovative thinking ability, good at summarizing rules and proposing solutions from complex phenomena 3. Excellent communication and coordination promotion ability, able to promote the actual implementation of projects and get business results 4. Curiosity, responsibility and execution for Internet business.