Responsibilities
1. Responsible for the formulation of new business/self-operated store service strategy and service process design and operation, effectively coordinate service budget and experience plan design and process management, and ensure service experience and efficiency 2. Familiar with the store service operation data indicator system, able to effectively track the changes in core data indicators, disassemble the abnormal indicators and track and solve problems design differentiated experiences for different user groups 3. Focusing on business goals, reasonably design specific solutions, coordinate products, processes, rules and other related teams through cross-departmental cooperation to promote service and business process optimization, improve collaboration efficiency, solve business problems and achieve business results 4. Establish a close business cooperation and coordination mechanism to promote model innovation, flexibly adjust strategies in complex environments, form strategic plans, verify and continuously optimize in real time, and help the business.
Qualifications
1. More than 5 years of e-commerce customer service/experience operation experience, with store service strategy experience preferred 2. Have good data analysis and logical judgment skills, and be proficient in lean project management methods 3. Good coordination and communication skills, cross-departmental communication experience, strong execution, strong self-drive, result-oriented, able to maintain efficient execution and work rhythm 4. Have strong project management, organizational communication and coordination capabilities, solve collaboration and risk problems in the process, and be able to independently complete goal promotion and ensure project implementation.
