About The Role
Lead a team of business analysts providing data driven solutions to Consumer Banking (CB) Business. The role will require you to identify opportunities for business growth and help business meet their KPIs through use of analytical insights and AI. You will engage in strategy discussions with business stakeholders as well as senior management. This team is responsible to deliver on data related requests including deep dive analysis, simulations, develop Control Towers and dashboards. As a team lead you will also be responsible for resource planning as well as quantification of value delivered. Your role is also crucial as a subject matter expert to drive adoption of Control Towers for decision making and promote learning through experiments.
Responsibilities
- Lead data driven decision making in CB
- Understand CB DBS including Investment , Bank Insurance, Card, Unsecured Loan, Channels include Card+ , Ploan + and Telemarketing as well its customer journey include onboarding journey, engagement journey, Retention and portfolio for both Card and Unsecured Loan
- Work closely with Product, Martech, Segment, Regional, Credit , Finance and Operations teams and within MtJ squads to develop new strategies, build seamless customer journeys, drive better customer experience
- Enable and support in upgrading team member data analytics skillset via onboarding at ADA (a modern data analytics platform cope with CML,Python, Pyspark etc)
- Create customer and business impact:
- Utilize Data Driven Operation Model (DDOM) to maximize value from data and drive business impact with product partners
- Drive cognitive and automated banking initiatives through Machine learning models development and automation of control towers
- Identify key trends, provide insights on performance & causality and identify opportunities to deepen customer engagement
- Be customer obsessed. Drive deeper understanding of consumer needs and preferences Analyse customer behaviour and help design campaigns/experiments to drive customer engagement and marketing effectiveness
- Thought leadership
- Partner with stakeholders and build strong rapport. Collaborate widely to drive actions and realise impact
- Able to influence decision-making through clear storytelling; Simplify complex concepts and deliver the ideas in a clear and concise manner
Requirements
- Bachelor's degree (or higher) with a minimum of 7 years of progressive experience in data analytics and business intelligence, with several years of experience in managing data analytics product delivery
- Strong analytical and problem solving skills; Highly numerate with keen eye for details and accuracy;
- Exceptional interpersonal and communication skills; Ability to explain complex concepts with simplicity. Strong ability to present and communicate to senior management;
- Ability to handle difficult conversations with stakeholders with discerning tact
- Growth mindset; Open to transformation capabilities in the organisation; Actively promote and encourage adoption of enterprise transformation initiatives
- Well versed with data analytics techniques like predictive, prescriptive, ML and AI
- Preferred but not mandatory:
- Past experience in data management and analytics in the banking industry
- Proficiency on coding skills Experience to manipulate in handling big data; Ability to run queries for data extraction;
- Preferred knowledge on statistical languages including SQL, Python, Pyspark
- Affluent English communication capability
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Primary Location
Taiwan
Job
Analytics
Schedule
Regular
Job Type
Full-time
Job Posting
Oct 30, 2024, 10:29:21 AM
