Position Overview:
The Senior Operations Manager will be responsible for overseeing and managing the daily operations of our service apartment properties in Taiwan. This role requires a dynamic and results-driven leader to ensure operational efficiency, guest satisfaction, and profitability while maintaining high standards of property maintenance and service delivery. The Senior Operations Manager will lead a team of property managers, maintenance staff, and customer service representatives, ensuring seamless coordination of all property management functions.
Key Responsibilities:
Operational Management:
- Oversee the day-to-day operations of multiple service apartment properties, ensuring smooth, efficient management of guest check-ins/check-outs, housekeeping, maintenance, and other guest services.
- Ensure compliance with local regulations, safety standards, and health protocols.
- Develop and implement best practices for service delivery, operational procedures, and quality control to maximize operational efficiency and guest satisfaction.
- Monitor and optimize property performance, including occupancy rates, revenue, and cost management.
- Ensure high standards of cleanliness, maintenance, and safety across all properties.
Team Leadership and Development:
- Lead, manage, and mentor a team of property managers, housekeeping staff, maintenance personnel, and other operational staff.
- Conduct regular performance reviews, set clear goals, and provide ongoing coaching and training to improve team performance and service quality.
- Foster a culture of teamwork, accountability, and continuous improvement within the operations team.
Guest Satisfaction and Service Excellence:
- Ensure excellent guest service and satisfaction by monitoring guest feedback, addressing concerns promptly, and implementing necessary improvements.
- Collaborate with the guest services team to ensure seamless communication between guests and property staff, providing a superior guest experience.
Financial Management:
- Develop and manage the operational budget for each property, ensuring cost control and profitability.
- Work with the finance team to monitor revenue generation, including pricing strategy, occupancy management, and cost optimization initiatives.
- Prepare regular reports on financial performance, occupancy rates, and operational metrics.
Property Maintenance and Improvement:
- Coordinate maintenance and repair schedules to ensure the properties are always in top condition, addressing any issues proactively.
- Work with external contractors and vendors as needed for large-scale property improvements or specialized services.
- Develop and execute property maintenance plans, ensuring all properties remain compliant with local regulations and meet company standards.
Strategic Planning and Project Management:
- Contribute to strategic planning and long-term operational improvements, helping to scale the business and improve service delivery.
- Lead special projects, such as the introduction of new services, renovations, or new property openings.
Qualifications:
Experience:
- Minimum of 5-7 years of experience in operations management within property management, hospitality, or real estate industries, with a focus on serviced apartments or short-term rental properties.
- Proven experience in team management, budget oversight, and operational optimization.
- Experience in the Taiwan real estate market is highly desirable.
Skills:
- Strong leadership, communication, and interpersonal skills, with the ability to inspire and manage cross-functional teams.
- Excellent problem-solving abilities, with a proactive approach to identifying and resolving operational challenges.
- Sound financial acumen, with experience in managing operational budgets and cost optimization.
- Strong organizational and time management skills, with the ability to prioritize multiple tasks and meet deadlines.
- Fluent in Mandarin and English (written and spoken). Knowledge of other local languages is a plus.
Education:
- Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or a related field.
Personal Attributes:
- Detail-oriented and results-driven with a strong commitment to excellence.
- Ability to work independently and take initiative, as well as collaborate with a team.
- Adaptability and flexibility to work in a fast-paced and dynamic environment.
- Strong customer service orientation and a passion for delivering high-quality guest experiences.
Feel free to reach out to Jonathan Luk for more information about the position. You can reach me via
E:mail:
Phone: +996 911308 770 (Call or Whatsapp)
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