This job is with Johnson & Johnson, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Provide comprehensive, approved customer training on the JJV equipment portfolio, including Refractive suite, Tear Science Catalys and Phaco equipment.
Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.
Provide application optimization of individual surgeon's settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.
Must interact with Sales, Marketing and Field Service teams, serving as subject matter expert regarding application and equipment issues.
Provide 1st line application support for all equipment users in the assigned territory 24/7.
Attend annual clinical audit sessions to stay certified as ASM
Submit training records and clinical trip reports to Regional ASM on monthly basis
Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management
Manage and submit expenses, product complaints and feedback, field reporting and daily activities
