About Globesend
Globesend is a segment-agnostic low value cross border payments business line within Global Transaction Services* product group of DBS Institutional Banking Group. At Globesend, our vision is to revolutionize cross-border payments by seamlessly connecting individuals and SMEs globally. We envision a world where sending and receiving money internationally is effortless, transparent and reliable. By combining cutting-edge technology with unparalleled customer service, we strive to empower our clients, simplify their financial interactions, and foster economic growth across borders. Our commitment to customer-centricity, innovation and compliance drives us to redefine the standards of cross-border payments, making it accessible, affordable, and secure for everyone, everywhere.
We're on a mission to revolutionize cross-border payments, and we're searching for ambitious team members who share our passion for innovation and excellence.
DBS GlobeSend Head (Taiwan)
Your mission is to make Globesend become the preferred choice of cross-border payments for individuals and SME globally. As the Globesend head, you will play a pivotal role in driving aggressive customer growth and spearhead growth in a competitive payment ecosystem. You will build a high performing team that leverages both digital and direst sales channels to innovate, develop and execute strategic sales plans to achieve our ambitious revenue targets.
To be successful, you need to have a strong proven track record of driving sales in fast-paced environments, managing P&L responsibilities, and have a deep understanding of both sales operations and digital platform growth. If you are someone who thrives on walking the ground, staying abreast of global market shifts, and leveraging this knowledge to stay ahead of competitors, we want you!
Here's what you can expect:
- A Culture of Collaboration and Inclusion: We value hard work, integrity, respect, and a diversity of thought. We win as a team, and we lose as a team. We believe in open communication, where everyone's voice is heard and valued.
- Customer Obsession: Our customers are at the heart of everything we do. We're obsessed with providing a seamless, transparent, and cost-effective experience for individuals and businesses worldwide.
- A Shared Vision: We're not just building a business; we're building the best cross-border payment platform in the world. We're looking for individuals who are driven to achieve this audacious goal in a psychologically safe environment, where taking risks and learning from mistakes is encouraged.
Responsibilities:
- Execute on the agreed Globesend strategy in Taiwan market: Work closely with regional counterparts to ensure alignment on strategy, resource allocation, and shared initiatives, acting as a bridge between the local and regional teams.
- Build and manage the Globesend Taiwan team: One of the primary responsibilities of the head of Globesend Taiwan is to build, lead, and mentor a high-performing team. Foster a culture of accountability, innovation, and customer obsession within the team. This includes managing a team of product and sales professionals from scratch with the help of both country and regional stakeholder.
- Drive profitability and expansion: Oversee all aspects of the Globesend business in Taiwan.
Manage the P&L, drive profitability while meeting ambitious sales targets. Use a data driven approach and return on investment mindset to evaluate, execute and monitor go-to market strategy. Ensure resources are adequately utilised whilst ensuring smooth day-to-day operations.
- Sales and partner management: Identify, lead negotiations, cultivate, and maintain strong relationship with key clients and partners. Negotiate complex deals and help close sales, where needed, to achieve revenue targets and business outcomes. Monitor sales activities and performance metrics and provide thought leadership and guidance on sales strategies and industry best practices and execute on them. Ensure sales governance policies and procedures are compliant with regulatory requirements and bank's policies.
- Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including business partners, vendors, customers, and technology.
- Market Insight, Analysis, Innovation and Growth: Stay up-to-date with market research, analyse industry trends, and identify opportunities for innovation, growth and expansion. Assess new/additional verticals for new business generation and continued expansion.
- Customer Experience Management: Champion the customer experience by ensuring seamless, user-friendly, and innovative customer journeys across all phygital digital platforms.
Qualifications:
- 15+ years of experience in sales, business development, or market expansion roles, ideally in SME Banking, fintech, payments and is comfortable with ambiguity.
- Proven track record of meeting and exceeding sales targets, with experience managing a sales team and P&L.
- Entrepreneurial mindset with a strong business acumen, strategic thinking capabilities and decision-making skills.
- Demonstrate the ability to build and maintain high-level partnerships and strategic relationships.
- Excellent leadership, communication, and interpersonal skills with a proven ability to collaborate and influence at all levels of the organisation. Must possess a passion for customer focus.
- Proven track record of taking ownership and driving results
This is the right opportunity for you if:
- You're an achiever who thrives in a fast-paced environment.
- You have a deep desire to learn and continuously improve.
- You believe in the power of collaboration, open communication, and a diverse and inclusive work environment.
- You put the customer first in everything you do.
- You're execution focused, results-oriented and enjoy working towards measurable goals.
By joining our team, you'll have the opportunity to:
- Make a real impact on the future of global finance.
- Work alongside talented and passionate colleagues from diverse backgrounds.
- Be part of a team that is constantly learning, innovating, and pushing boundaries.
