System Analyst

About FWD Group

FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD's customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience.

For more information, please visit

For more information about FWD Hong Kong, please visit.

KEY ACCOUNTAIBILITIES

. Review current technology and drive ways to leverage and improve productivity

. Be responsible for the development, maintenance and system support of the existing in-house systems

. Ensure quality programming, system testing and documentation

. Maintain good communication and co-ordination with team members and users

. Perform systems administration and daily IT operation tasks

. Engage into the Agile Development Life Cycle

. Deliver the solution using CI/CD pipeline

. Participate Agile ceremonies

. Prepare and write test cases

. Prepare SQL scripts for table creation and mainpulation

. Deploy the solution into different environment, such as Kubernetes system, Linux or Windows servers

. Lead junior developers to complete the project on time

. Review and advise on countries team delivery

KEY PERFORMANCE INDICATORS

Business indicators:

. Manage to deliver IT projects to align with business growth strategies (As defined in the annual performance review)

Technical indicator:

. Total Tickets vs Open Tickets: Monitor the ticket churn over time

. Average Handle Time: Keep your tasks timely under control

. Mean Time To Repair: Analyze how fast you resolve different incidents

. Number of trainings or certificates acquired per year

. Manage to meet the preset standard per the IT Service Level Agreement (SLA)

EXTERNAL & INTERNAL CONTACTS

. FWD local IT teams (Internal) (Please Modify)

- Infra team

- Information Security team

- Solution delivery team

- Project team

. FWD business owners (Internal)

- Distribution team

- Operation team

- Finance team

. IT external vendors (External)

DECISION MAKING

. Recommendations on IT solutions, design & approach

. Decide methodology to implement the requirement

. Provide ideas to improve implementation workflow

. Decide how to break down programming tasks and allocate tasks for junior developers

QUALIFICATIONS / EXPERIENCE

. University degree in Computer Science or equivalent

. At least 5 years of application development experience.

KNOWLEDGE & TECHNICAL SKILLS

. Working experience with code quality and best practices tool

. Solid experience in Java EE, Java Spring Boot, JPA/Hibernate, Docker, SOA/Microservices

. Experience with CI/CD pipeline from frontend build perspective is a plus.

. Proven experience in technical integration with AS400 back-end systems

. Knowledge of modern authorization mechanisms, such as JSON Web Token

. Experience with common front-end development tools such as Webpack, NPM, etc solid experience in web front-end development

. Familiar with HTML5, CSS3, JavaScript (including OOP model), JQuery

. Familiar with front-end frameworks (Vue.js, Vue CLI)

. Knowledge of cross-browser compatibility

. Experience in rapid prototyping

. Familiar with CSS is a plus

. Familiar with web socket is a plus

. Good sense of the UX & UI design is a plus

. Experience in front-end testing tools and testing frameworks is a plus

. Experience in agile development methodologies is a plus

. Good teamwork, communication skill, & problem-solving skill

. Self-motivated & independent

. Great passion of front-end web development and programming visual

. Good command in both written & spoken English or Cantonese (Mandarin)

COMPETENCIES

. Understanding existing and emerging technologies

. Understanding business practices, approaches, organization, politics, and culture

. Assessing the current technology gap to develop, coordinate and implement changes to meet the new requirements according to critical deadlines

PURPOSE
. Collect and analyze user requirements, conduct impact analysis, perform system design
. Deliver quality solution and strive for better way to implement in terms of code efficiency and reusbility
. Write and review technical documentations, such as functional specification, technical specification, ER diagram, data flow and network diagram
. Provide ongoing BAU support for existing systems
. Practice the Agile development process and reach the goal of each sprint
. Implements computer system requirements by defining and analyzing system problems
. Design coding workflow and test solutions
. Provide suggestions on UX/UI design of the systems layout