We are seeking a motivated and customer-focused Customer Service Officer to join our dynamic team. You will play a crucial role in assisting our users and ensuring their inquiries are resolved promptly and efficiently.
Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely manner.
- Provide accurate information regarding our products, services, and policies.
- Assist users with account-related issues, including deposits, withdrawals, and trading inquiries.
- Maintain a positive and professional demeanor while addressing customer concerns.
- Collaborate with other departments to resolve complex issues and enhance customer satisfaction.
- Keep up-to-date with industry trends and developments in cryptocurrency.
Requirements
- Fluent speaking in Mandarin is a must.
- Strong communication and interpersonal skills.
- Experience in customer service, preferably in the finance or technology sector.
- Knowledge of cryptocurrency and blockchain technology is desirable.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Problem-solving skills and a customer-oriented mindset.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
- The chance to be part of a rapidly growing industry.
