Position Overview
Details of the Division and Team:
Technology/Service is responsible for delivering the business vision and strategy, at a global level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialization, price/value optionality and leveraging increased automation and the use of technology.
Work includes:
- Creating a digital vision and strategy for the bank, and ensuring its integration with the organization's overall strategic plans
- Identifying opportunities for differentiating the bank's digital portfolio including capabilities and solutions
- Acting as a change agent in leading the organizational changes that are required to create and maintain the necessary digital portfolio.
- Applying extensive knowledge and understanding of the evolving digital market, acts as a thought leader on emerging digital trends related to technology and business.
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
- Annual health checkup cost borne by company (once a year) (above 40years old is TWD10,000 & less than 40 years old is TWD5,000)
- EAP free and confidential counseling, online work-life resources
- Annual leaves entitlement
- Better Maternity leave
Your key responsibilities:
- Perform trade floor technical support, include but not limited to:
- Provide timely resolution on Market Data and Dealing Systems (such as Reuters, Bloomberg, etc.)
- L1 support and incident escalation for global IB applications.
- L1/L2 support and incident management for local MM/FX applications.
- L1 support for dealer phone system.
- Quickly resolve desktop and corporate iPhone issues.
- Perform end user technical support to all branch users, include but not limited to:
- Respond to requests for technical assistance in person, via phone, or electronically
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Take shift to perform morning check for local infrastructure and applications systems (start from 8am)
- Produce summary reports for end user related services.
- Responsible for end user related technology projects local implementation, include but not limited to:
- Asset management for end user equipment.
- Department BCM coordinator, responsible for department BCM plan reviewing and annual test coordination.
- ID administration for local applications.
- L1 support for local applications.
Your skills and experience:
- Minimum 6 years of experience in IT support role, for trading floor.
- At least 3 years experience in banking industry or dealing room environment.
- Strong analytical and troubleshooting skills.
- Strong knowledge in Microsoft Windows desktop environment
- Good communication skills and able to work in fast pacing and demanding environment.
- Familiar with market data systems.
- Strong problem-solving skills.
- High energy and enthusiasm / compulsion to do whatever it takes to reach a successful outcome.
- Good command of English.
How we'll support you:
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
- Training and development to help you excel in your career
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
