This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Responsibilities
Strategy
- Aligned with the Group's standard and requirements, comply with the procedure and group policy
- Process improvement and simplification to shorten TAT, reduce the operation risk and cost.
Business
- Cooperate with WM for business development.
Processes
- To execute the process to ensure the quality and fulfil the SLA requirement.
- To comply with DOA, internal control, follow the policy of Group, SCBTW and local regulation.
- To continue the process improvement, lower the operating risk/cost.
- To ensure the operating quality.
- To participate the process efficiency projects
- To handle the frontline inquiry and customer complaint.
Risk Management
- To ensure the KCSA execution on schedule without overdue.
- Escalate to LM and BRM once OR issues and losses have been identified.
- To keep and maintain the record appropriate for audit trail.
- To maintain and investigate the DOI and Memo
Governance
- To comply with the Group's value behavior and code of conduct.
- To familiar and comply with all regulations, laws and group standard.
- To complete all required training without overdue.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank's Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Central Bank / FEB
Key Stakeholders
- Fund houses/ issuer bank/ broker/ custodian bank/ Printing vendor/ Trust unit/ OTC/ TDCC.. etc.
Qualification
- Fluent English capability
- Well experienced in Banking Products and Services, Investment Operations and Risk
- 5+ years in banking operations.
Role Specific Technical Competencies
- Banking Products and Services Development
- Investment Operations Management
- Operational Risk
- Trust Operations Management
- Business Process Design
- Process Management
- Business Process Improvement
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
