Technical Customer Support Engineer (TEKLA)

Your Title: Technical Customer Support Engineer (TEKLA)

Job Location: Shanghai, China (Office Based)

Division: AECO

Come and join the world of tech!

What You Will Do

As the Technical Customer Support Engineer you will be involved in developing technical support, training, localization, customization, and translation, focusing on China. Additional duties will include:

Provide fast and efficient customer service to end-users and internal Trimble teams, escalate bug or requirement issues to solve problems or customer feedback, and create technical articles of issues.

Provide advanced technical sales assistance and technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors.

Provide training, job site demonstrations, installation and troubleshooting, including presentation of modular programs and customized classes for support and product issues.

Localization of the annual new version so that enables it to work in the China environment. Reflect customer feedback.

Create technical notes and documentation on the team's workflows and processes.

Involving translation for products, brochures, letters, emails and websites considering technical knowledge.

Full use and application of professional concepts and company policies and procedures to solve a variety of problems.

What Skills & Experience You Should Bring

• Familiarity with Tekla Structures.

• Civil Engineering or related specialty. Bachelor or above degree.

• At least 2 years working experience.

• Familiarity with Tekla Open API is a plus.

• Adapt to short-term business trips.

• Good communication skills in Chinese and English - written, verbal and presentation.

• Familiarity with Microsoft Office - Word, Excel, PowerPoint.

• Strong troubleshooting and analytical skills.

• Strong sense of responsibility, good communication skills and ability to learn.

About the Structures Division

The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realising projects around the world from housing and skyscrapers to oil rigs and bridges. www.tekla.com

About Trimble

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

From purpose built products to enterprise lifecycle solutions, Trimble is transforming industries such as agriculture, construction, geospatial and transportation. www.trimble.com

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.