About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post www.tollgroup.com
Global Forwarding delivers cargo across our global network via road, rail, sea, and air. From loose cartons for consolidation and palletised cargo to moving dangerous goods and bulk commodities, we have the experience, the infrastructure, and the global network to get freight moving across towns, across countries and across continents.
The Opportunity
- The Value Stream Lead at is responsible for overseeing the delivery of IT services within a specific value stream. The position involves ensuring the consistency and quality of these services, coordinating the resolution of business-related issues, driving improvements in service delivery, and effectively communicating changes. This position will also manage key performance indicators and facilitate the adoption of an integrated IT Service Management approach.
- Highlight risk and coordinate IT service management & process compliance issues with service provider and use data & insights to proactively identify improvement initiatives.
- Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities.
- Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business.
- Communicate and collaborate with technology leadership and service partners on status, issues, and decisions to influence outcomes.
- Act as an advocate for the quality, delivery and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs.
What You'll Need To Succeed
- Bachelor's degree in IT, Computer Science, Business, or a related field. A master's degree is preferred. Certification in IT service management (e.g., ITIL) is preferred.
- A minimum of 7-10 years of experience in IT service management, with a significant portion in roles focused on process governance, issue coordination, and performance improvement.
- Strong understanding of IT service management principles and best practices, such as ITIL. Demonstrated leadership experience in managing and improving service outcomes within a Value Stream.
- Strong analytical and problem-solving skills to effectively identify and address complex business issues.
- Excellent communication and stakeholder management skills to facilitate effective change and governance. Strong communication and interpersonal skills for client interactions.
- Proven ability to work collaboratively with cross-functional teams and foster a culture of continuous improvement. Proficiency in managing budgets and resources effectively.
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in China and be prepared to undertake pre-employment checks including a criminal history check and medical.
