Job Description:
- You will troubleshoot issues and bugs in our API integrations with partners, front-end websites, and internal web applications.
- Work will be related to config change, creation of test accounts, integrating of merchants with POS providers, general enquiries, data mismatch etc., basically focus on config related issues, order or menu troubleshooting, API issues like transact orders, change integration parameters.
- Trouble shooting skills, native speaker (Taiwanese + Mandarin) .
- Most communication will be written but there will also be some calls with partners.
Primary Responsibilities:
- Communicate with technical and non-technical audiences about the API capabilities
- Requires good technical knowledge, troubleshooting, debugging, log analysis
- Address and resolve concerns, issues and questions for both internal clients and external partners in a professional & timely manner
Skills and Experience:
- 4 years technical support or account management experience working with web services or similar B2B technical environment exposure.
- Experience working with XML, Web Services and APIs (Restful)
- Knowledge of programming languages like Java, JSON, or JavaScript. You won't need to write code but great if you can read it.
- Good to have basic SQL knowledge for data analysis.
- Experience of working on applications like Salesforce, Jira and Slack will be an advantage
